Question 1

How does the AI answer calls?

Accepted Answer

Our AI receptionist uses advanced voice technology to answer incoming calls naturally. It greets callers, understands their needs through natural conversation, and takes appropriate action — whether that's booking an appointment, qualifying a lead, or providing information about your services.

Question 2

Can it book appointments?

Accepted Answer

Absolutely. The AI integrates directly with your calendar (Google Calendar, Cal.com, Outlook, and more) to check availability and book appointments in real time. Customers receive instant confirmation, and you get notified immediately.

Question 3

Can it transfer urgent calls?

Accepted Answer

Yes. You can set custom rules for what constitutes an urgent call — emergency plumbing, electrical safety issues, etc. The AI will recognise these and immediately transfer the call to your mobile or an on-call team member.

Question 4

Can it integrate with my software?

Accepted Answer

We integrate with a wide range of trade and business software including ServiceM8, Tradify, Jobber, Xero, QuickBooks, HubSpot, Salesforce, Zapier, Make.com, and many more. If you use it, we can likely connect to it.

Question 5

Will customers know it's AI?

Accepted Answer

Our AI receptionists are designed to sound natural and professional. Many callers don't realise they're speaking with AI. However, we always recommend transparency — and we can configure the AI to identify itself if you prefer.

Question 6

How long does setup take?

Accepted Answer

Most businesses are live within 3-5 business days. We handle the entire setup process — from understanding your business to configuring your AI receptionist, integrating your tools, and testing everything thoroughly.

Question 7

Can it work after hours?

Accepted Answer

That's one of the biggest benefits. Your AI receptionist works 24/7 — evenings, weekends, and public holidays. Never miss an after-hours enquiry again.

Question 8

Can it qualify leads?

Accepted Answer

Yes. We configure your AI to ask the right qualifying questions specific to your industry — service type needed, location, urgency, budget range, and more. You'll only spend time on leads that are worth pursuing.